Refund policy

Right of Withdrawal 

The customer can exercise his right of withdrawal within 14 working days from the product's delivery.

No returns/size changes for customisable products.

The intact products with: the original packaging, the original label (if it is an article of clothing or a pair of sneakers) and the original receipt, must be sent to:

PVS SERVICES ITALIA

C/O LA GIOVANE

Via Romagnoli, 24 43056 -San Polo di Torrile (PR), Italy.

The return's shipping is always paid by the customer and under his responsibility.

PVS SERVICES ITALIA S.R.L. , after having received the product and verified its entirety, refunds the product's price to the customer within fourteen days from the return. 

All communications to the Customer regarding the exercise of the right of withdrawal, including the communication of the confirmation of the delivery's withdrawal exercised, will be made by the Merchant by e-mail to the email address provided by the Customer on the Order Form or, if different, to the email address specified by the customer in the notice of withdrawal. Further variations of the address not mentioned to the Merchant will not be opposable to this.

Ware's Exchange

Considering the Right of Withdrawal (point 3), the customer can also request the product's refund within fifteen days from the delivery. The product, which needs to be refund, must be intact and have the original packaging. The refund's request must be sent with the product and in attachment to the fiscal purchase's document (receipt and/or invoice). The client will be refunded with the cost of the product.

 Warranty

The product's purchase undergoes the rules contained in the Legislative Decree n September 6, 2005. 206 (Consumer Code) regarding ware's warranties and consumer good's sale. The warranty regards only the product that shows lack of conformity. In case of negligence and/or carelessness regarding the use and/or the maintenance of the product from the customer, the warranty cannot be used. 

Informations

For any information and clarification, also regarding the right of withdrawal, the ware's exchange and the warranty, PVS SERVICES ITALIA S.R.L. can be contacted through:

• E-mail: shop@parmacalcio1913.com