Shipping policy
The Merchant will ship the products requested entrusting them to carriers that offer efficiency and quality of service. Once delivered the Products to the carrier, the Merchant will send you an e-mail, confirming the shipment, to the email address notified in the Order Form. In any case, the transport document is the proof of delivery to the carrier.
Products will be shipped to the address notified in the Order Form. If the customer wants to change the delivery's place after the delivery of the Products to the carrier has took place, there may be additional costs that will be borne by the customer.
For information on delivery times, please see "Shipping Products", Article 2. The Merchant will make every reasonable effort to provide the Customer the Products required in the shortest time possible and at the latest within thirty (30) days from the date of conclusion of the contract to purchase the Products (the "Date of Termination of Contract" ). However, the timing of supply may depend on external factors, not regarding the will of the Merchant. Each delivery's term indicated by the latter to the customer and no more than thirty (30) days from the date of conclusion of the Contract must, therefore, be regarded as merely indicative and not mandatory.
If the delay exceeds the thirty (30) days from the date of conclusion of the Contract, the Customer may request the Merchant to make the delivery within an additional period designated by him and appropriate to the circumstances. If the additional period is not enough for the Products to be delivered, the Customer may withdraw from the contract by writing his will, considering the provisions laid down in article 8.
The Merchant warrants that all shipped orders are always covered by insurance against the risks of transport, loss and breakage of the Products in accordance with the conditions of carriage of carriers. However, the customer is in charge to verify that the products are delivered in perfect conditions. If the Customer, at the time of delivery, finds errors regarding the products' shipping or if the package received is visibly damaged, the Customer must set out those circumstances to the carrier, at the time of delivery, with the words "control reserve", specifying as precisely as possible the findings. Within the next 24 hours, the customer shall notify the incident to the Merchant by e-mail at the address shop@parmacalcio1913.com. If the customer receives their order but does not clarify obvious abnormalities, the Merchant shall not be held liable for any damage resulting in the transport of the products.
- Transport's Conditions, Return and Right of Withdrawal, Product's Delivery
The product will be delivered to the address given by the customer. From the confirmation date of the order, the delivery will be fulfilled approximately within seven working days (Standard Shipping). Anyway, PVS SERVICES ITALIA S.R.L. will not be responsible in case of delays. In Italy, for orders greater than 120,00€, the standard shipping is free. Otherwise it costs 9,00€.
Shipments to destinations outside the European Union are subject to import taxes or duties. These charges are the sole responsibility of the recipient, who will have to pay the amount due to the shipper or the competent authorities.